Electronic Delivery of your Statements & Notices
eStatements are environmentally friendly and FREE!
HNB Online Banking customers can receive account statements and notices electronically. eStatements are just like your original paper statement or notice, but are accessed online rather than delivered by U.S. Mail. They can be viewed, saved, or even printed if you must. Apply Securely Online.
Environmentally Friendly – Receiving your bank account statement or notice electronically reduces the usage and impact of our natural resources. So you will help reduce the amount of paper used and save valuable natural resources. You may also download your eStatements and electronic notices right to your computer for additional recordkeeping.
Quick Delivery – With eStatements, you’ll receive your statements and notices sooner, than if you had to wait for them in the mail. An email will be sent informing you that a statement or notice is available for to you retrieve and are accessible 24 hours a day, 7 days a week.
Accessible Anywhere – Access your eStatement or notice from anywhere in the world from a computer or mobile device. If you are away from home and log on to HNB Online Banking and just answer the challenge question to verify your identity.
Frequently Asked Questions (FAQs) about eStatements
What is an eStatement?
An eStatement is an electronic version of your bank documents, statements or notices, that may be viewed on HNB Online Banking. You can view, save or download eStatements right from your computer.
How do I apply?
Apply Securely Online or sign on to HNB Online Banking, click on the eStatements tab, and follow the instructions.
Is there a fee for eStatements?
The convenience and security of eStatements is free of charge.
How do I view and/or save my statements and notices?
After signing on to HNB Online Banking, click on the eStatements tab. Under the Statements and Notices tab, use the Pull-Down Menu next to “View Statements/Notices for:” to select the proper account. Then select “View” next to the statement period you wish to view.
Can I un-enroll?
Yes, you may un-enroll for specific statements or notices or for the entire service at any time. Sign on to HNB Online Banking, select the eStatements tab, select “Sign Up/Changes,” and deselect each account or notice by removing the check mark in the appropriate box.
Will I still receive paper statements?
No. Once you are enrolled for eStatements, your next statement or notice will be delivered via eStatements. Even though you are opting out from receiving your statement(s)/notice(s) by U.S. Mail, you are able to print your eStatements or download them for future reference.
Do I need special software?
Adobe Acrobat Reader is free software used for viewing and printing electronic forms like eStatements. You will need this software installed on your computer to properly display, download or even print your statement and notices. Go to http://www.get.adobe.com/reader/ to download the latest version of Adobe Reader.
Click here for Supported Browser information – http://info.netteller.com/go/supported-browsers.
What if I accidentally delete my eStatements email notification? Can I still view them?
Yes. Access the your statements and notices by clicking on the eStatements tab via HNB Online Banking within the 60 days for Statements and 30 days for Notices. Select statements are in HNB Online Banking for up to 12 months.
How will I know when my eStatement or Notice is ready?
You will receive an email notifying you of its availability..
Will I still receive images of my cancelled checks?
If you presently receive images of your checks, they will continue to be delivered by eStatements.
How many people can receive the same eStatement or Notice?
One – just like your current paper statement. Just as your current paper statement is delivered to one mailbox, your eStatements availability email will be sent to one email address and is available to one HNB Online Banking ID.
What if my Email Address changes?
To continue receiving the email notice of your latest eStatements, you will need to update your email address under the “Email Settings” tab via HNB Online Banking. It is important to maintain a current email address.
How long are eStatements and Notices available?
eStatements and Notices are available for download and the statements will be available for 60 days and the notices for 30 days. Statements in a different format can be accessed in HNB Online Banking for up to 12 months.
Will my statement cycle remain the same?
Yes, your statement will remain on the same cycle. In fact, with eStatements you will receive your statement faster because you won’t have to wait for it to be delivered by the U.S. Mail.
What statements and notices can I receive with electronically?
- Account and Loan Statements
- Enhanced Statements
- ACH Confirmations Notices
- Charge Back Notices
- Non Sufficient Funds Notices
- Loan Billing Notices
- CD Auto Renewal Notices – Term Less Than or Equal To 1 Year
- CD Auto Renewal Notices – Term Greater Than 1 Year
- First Past Due Loan Payment Notice
- Second Past Due Loan Payment Notice
- Prime Rate Change Notices
- Tax Forms 1098, 1099-INT, 1099-DIV, 1099-MISC, and 1099-R