Frequently Asked Questions
Yes, HNB offers customizable alerts through HNB Online Banking. To set up an alert, click "Options," then select either "Edit Event Alerts," "Add Balance Alerts," "Add Item Alert," or "Add Personal Alert" to create various account alerts sent to via text messages or email.
An Automatic Funds Transfer (AFT) will only pull from the account when the funds are available.
Yes, we can switch the AFT for your mortgage payment to apply later in the month and we will change the AFT back to how it was after the payment is made. Please be aware of the grace period as stated on your promissory note to avoid late charges.
Yes, you may change your address through HNB Online Banking. Once logged in, select the Options tab, scroll down to the update current address section and complete the fields provided. Once completed, select submit at the bottom of the screen.
$500 per day
$500 per day
To transfer funds between your HNB accounts and those at another financial institution, simply enroll in Bank-to-Bank transfers by contacting your nearest HNB Office or by applying through the Online Banking Services Form.
To check the status of a bill payment within HNB Online Banking, login and select Bill Pay from the menu options. You will then select History. To see if the payment is pending click on the scheduled payment.
Payments scheduled in advance of 1:00 pm will have the funds debited the same day that the payment is sent. Payments submitted after 1:00PM are debited from your account the next day.
Electroinc Payees typically receive funds within 1-2 business days. Payees that are issued paper checks typically receive funds within 7-10 business days. You can look at the "Payee List" screen within HNB Online Banking to see which method your payee will receive payment by.
You can order your checks directly through the Deluxe Personal Check Reorder website or by visiting your local HNB office. For security reasons, Deluxe has restricted this service to orders that do not have any name or address changes. You must provide the next starting check number for your reorder. If you do have name or address changes, or you do not know the starting check number for your reorder, please mail or bring your check order into one of our locations, and we will process it for you.
If you forgot your PIN, please call the number below or contact
Domestic: 1-800-290-7893 (English and Spanish)
International: 1-206-624-7998
In response to the current economic environment and ongoing evaluation of customer needs, HNB will be increasing our Debit Card limits for Personal and Business customers effective November 7, 2022. ATM withdrawal limits will remain consistent with those in place today.
Personal Customers:
$2,500 at Point-of-Sale (POS)
Business Customers:
$5,000 at Point-of-Sale (POS)
To temporarily increase your daily limit for HNB Debit Card purchases, please contact your local HNB Office or Customer Care.
To report your HNB Debit Card lost or or stolen, you may do so through HNB Online or Mobile Banking or you may contact us at your earliest opportunity at 570-253-3362 ext. 1400. Your HNB Mobile Banking app allows you to suspend activity on your card the moment you realize it has been misplaced. This option and the ability to report a lost/stolen card are available under Preferences > Manage Cards.
Call the Fraud Center at 800-417-4592 to review the transactions and verify if they are legitimate or not valid at your earliest opportunity. If you received a text message notifying you of the transaction in question, you may also respond to the text message to confirm fraud. HNB will then contact you to take further action to protect your account information.
In branch deposits completed on a business day before it closes will be effective the same business day. ATM deposits at an owned and operated HNB machine on a business day must be completed before 2:00PM for the deposit to be effective the same business day. Online transfers on a business day must be completed before 6:00PM for the deposit to be effective the same business day. (Note: Every day is a business day, except Saturdays, Sundays, and federal holidays.)
Remote Deposit Anywhere (RDA) available through HNB Mobile Banking allows you to deposit checks at any time from anywhere. You may also make deposits to your account at select HNB ATM locations.
1st Contact your local branch to close your debit card or select "hot card" on mobile & online banking. 2nd Please visit any HNB location to complete fraud forms
If you are in receipt of a fraud alert from HNB, the message will direct you to contact the HNB Fraud Center at 800-417-4592. HNB always encourages you to act with caution. If you have any concern, lease contact your local HNB office or Customer Care for confirmation and assistance.
The date when a late charge can be assessed varies based upon loan type. Please refer to your signed promissory note for your loan's defined period.
Yes, your HNB Credit Card can be managed through an online account you may create by visiting: www.mycardstatement.com. You may then check balances and make payments at your convenience.
At any time, you may call the number of the back of your HNB Credit Card for 24 hour service: 800-423-7503
HNB will send you a billing notice to inform you when it is the final payment for your loan as the amount may vary from the normal payment amount.
Yes, HNB can assist with documentation of your interest payments via email, mail, or fax.
Yes, you can debit one of your own deposit accounts with HNB or you can debit one of your own deposit accounts with another financial institution by contacting HNB Customer Care. To complete the transaction, the bank's name, routing number and account number are needed.
HNB does not issue a loan payoff notice as part of standard procedure; however, one can be furnished upon request.
To login to HNB Mobile Banking you will use the same ID you use for HNB Online Banking.
HNB Office locations and hours and ATM location information are available for your convenience on our website's locations page or through HNB Mobile Banking.
Yes. Once you log in to HNB Online Banking click "Options" then "Account." From there you can input new account pseudo names to help you easily identify your accounts.
Yes, your HNB Online Banking account can be connected to your deposit accounts and your loan accounts. To add access, simply complete the Online Banking Services Form or contact Customer Care or your local HNB office.
Yes, to change your HNB Online Banking login ID, click on the Options tab within HNB Online Banking and change the ID. HNB encourages you to select a login that is secure and may incorporate upper and lowercase characters, numbers or special characters.
Yes, to take advantage of HNB Mobile Banking you must first enroll in HNB Online Banking.
If you forgot your password please contact Customer Care at 1-800-462-9515 for assistance. You may be proactive by enabling your account to allow for self-activated password resets. Once enabled, should you ever forget your password, select “Forgot your password?” from the HNB Online Banking login page. Follow the prompts to have a secure email sent to you containing a new temporary password. Upon receipt, enter your temporary password and take measures to update your password accordingly. This password will be used for both HNB Online Banking and HNB Mobile Banking access. To do so, please visit the Options tab within HNB Online Banking and establish a Password Reset Question and Answer.
Call our directory at 570-253-3362 select 9.
To issue a Person-to-Person payment, log in to HNB Online Banking and select "Send Money" under the Person-to-Person Payment options on the Home screen. Follow the prompts to enroll if you haven't done so already or to register a new payee. You may also issue payments to existing contacts through your HNB Mobile app.
HNB offers Person-to-Person Payments service within HNB Online Banking to help you pay or get paid by family, friends, sole-proprietors, landlords and others. To begin, visit HNB Online Banking.
RDA limits may be temporarily raised by contacting your local HNB Office or your loan officer.
Using Remote Deposit Anywhere, you can deposit a maximum of $2,500 per day (3 deposits maximum) and $50,000 per month (60 deposits maximum).
To enroll in Remote Deposit Anywhere (RDA), open your HNB Mobile Banking app, select Deposits and follow the prompts to complete enrollment.
When you enroll in Remote Deposit Anywhere (RDA) you are required to input a valid email address. A confirmation email is sent to that email address regarding the status of each mobile deposit you made.
To complete enrollment in Samsung Pay or Google Pay for your HNB Debit Card, call us at 570-253-3362 ext. 1400 and we can complete activation for you.
If you have fallen victim to a scam and provided information regarding your HNB accounts, please contact your local HNB Office or Customer Care at your earliest opportunity. HNB can set a password on your account to prevent fraudulent access until you are able to visit your local HNB office to close your account and open a new one.
You can place a stop payment by visiting any of our branches during business hours or you may log into HNB Online Banking and select Stop Payment from the menu options.
Stop payment items will be returned on the next business day after posting to your account.
If your statement shows transactions that you believe you did not authorize, please contact us at 570-253-3355 or your local HNB Office as soon as you notice the suspicious transactions.
Call 888-462-9773 to check your balance and other convenient account management options.
Yes. You can enroll your mobile device for account updates by logging into HNB Online Banking. Select "Options," select "Mobile Web Settings," then enter your mobile phone number and wireless provider. You may then use our set text commands to receive information on your account(s).
Text Commands:
Bal = All account balances
Bal "Account name" = Single account balance
Hist = All accounts recent history
Hist "Account Name" = Single account activity
Help = commands
Stop = cancel
Yes, your local HNB office or Customer Care can do a transfer between your line of credit and your checking account immediately for you. If the transaction isn't completed in person, a receipt will be sent to you in the next business day's mail.
Yes, your HNB Debit Card can be used outside the United States, but only for PIN-based purchases. Always remember to notify HNB of your travel plans in advance of your departure to enjoy consistent access to your accounts.
Upon pay off of your loan, please allow for 10-14 business days for your title to be sent.
Zelle® is a convenient way to send and receive money directly between accounts at most bank or credit unions in the U.S., typically within minutes1. With just an email address or U.S. mobile phone number, you can securely send money to people you trust, regardless of their financial institution.
Your account information and activity stay private.
You can send money to friends, family, and others you trust2. To send or receive money with Zelle®, both parties must have an eligible checking or savings account.
As money is sent directly from your account to another person’s bank or credit union account within minutes1, it’s important to only send money to people you trust, and always ensure you’ve used the correct email address or U.S. mobile phone number.
Yes, both sender and recipient must be enrolled with Zelle® to send and receive money.
You can send, request, or receive money with Zelle®. To get started, log into your HNB Mobile Banking app and select “Send Money with Zelle®”. Following the prompts, enter the information requested, accept the terms and conditions, and you’re ready to start sending and receiving with
Zelle®.
Zelle®.
To send money using Zelle®, simply select someone from your mobile device’s contacts (or add a trusted recipient’s email address or U.S. mobile phone number), add the amount you’d like to send and an optional note, review, then hit “Send.” In most cases, the money is available to your
recipient in minutes.1
To request money using Zelle®, choose “Request,” select the individual from whom you’d like to request money, enter the amount you'd like to request, include an optional note, review and hit “Request3.”
To receive money, just share your enrolled email address or U.S. mobile number with a friend and ask them to send you money with Zelle®.
If you have already enrolled in Zelle® within the HNB Mobile App, follow these steps:
1.Click on the link provided in the payment notification you received via email or text message.
2.Select The Honesdale National Bank.
3.Follow the instructions provided on the page to enroll and receive your money. Pay attention to the email address or U.S. mobile phone number where you received the payment notification – you should enroll with Zelle® using that email address or U.S. mobile phone number to ensure you receive your money.