Frequently Asked Questions
Yes, HNB offers customizable alerts through HNB Online Banking. To set up an alert, click "Options," then select either "Edit Event Alerts," "Add Balance Alerts," "Add Item Alert," or "Add Personal Alert" to create various account alerts sent to via text messages or email.
An Automatic Funds Transfer (AFT) will only pull from the account when the funds are available.
Yes, we can switch the AFT for your mortgage payment to apply later in the month and we will change the AFT back to how it was after the payment is made. Please be aware of the grace period as stated on your promissory note to avoid late charges.
No, there is no fee associated with ACH payments.
Yes, you may change your address through HNB Online Banking. Once logged in, select the Options tab, scroll down to the update current address section and complete the fields provided. Once completed, select submit at the bottom of the screen.
$500 per day
$500 per day
To transfer funds between your HNB accounts and those at another financial institution, simply enroll in Bank-to-Bank transfers by contacting your nearest HNB Office or by applying through the Online Banking Services Form.
To check the status of a bill payment within HNB Online Banking, login and select Bill Pay from the menu options. You will then select History. To see if the payment is pending click on the scheduled payment.
Payments scheduled in advance of 1:00 pm will have the funds debited the same day that the payment is sent. Payments submitted after 1:00PM are debited from your account the next day.
Electroinc Payees typically receive funds within 1-2 business days. Payees that are issued paper checks typically receive funds within 7-10 business days. You can look at the "Payee List" screen within HNB Online Banking to see which method your payee will receive payment by.
You can order your checks directly through the Deluxe Personal Check Reorder website, within HNB Online Banking or by visiting your local HNB office. For security reasons, Deluxe has restricted this service to orders that do not have any name or address changes. You must provide the next starting check number for your reorder. If you do have name or address changes, or you do not know the starting check number for your reorder, please mail or bring your check order into one of our locations, and we will process it for you. The Chairman’s Club and Signature Circle Members: You are eligible to receive one (1) FREE box of checks per year! To order, please visit any HNB location or call us at 800-HNB-9515.
To report your HNB Debit Card lost or or stolen, you may do so through HNB Online or Mobile Banking or you may contact us at your earliest opportunity at 570-253-3362 ext. 1400. Your HNB Mobile Banking app allows you to suspend activity on your card the moment you realize it has been misplaced. This option and the ability to report a lost/stolen card are available under Preferences > Manage Cards.
Call the Fraud Center at 800-417-4592 to review the transactions and verify if they are legitimate or not valid at your earliest opportunity. If you received a text message notifying you of the transaction in question, you may also respond to the text message to confirm fraud. HNB will then contact you to take further action to protect your account information.
4:00PM (Online transfers must be completed before 6:00PM for the deposit to be effective the same business day).
The date when a late charge can be assessed varies based upon loan type. Please refer to your signed promissory note for your loan's defined period.
At any time, you may call the number of the back of your HNB Credit Card for 24 hour service: 800-423-7503
HNB will send you a billing notice to inform you when it is the final payment for your loan as the amount may vary from the normal payment amount.
Yes, HNB can assist with documentation of your interest payments via email, mail, or fax.
Yes, you can debit one of your own deposit accounts with HNB or you can debit one of your own deposit accounts with another financial institution by contacting HNB Customer Care. To complete the transaction, the bank's name, routing number and account number are needed.
HNB does not issue a loan payoff notice as part of standard procedure; however, one can be furnished upon request.
To login to HNB Mobile Banking you will use the same ID you use for HNB Online Banking.
Yes. Once you log in to HNB Online Banking click "Options" then "Account." From there you can input new account pseudo names to help you easily identify your accounts.
Yes, to change your HNB Online Banking login ID, click on the Options tab within HNB Online Banking and change the ID. HNB encourages you to select a login that is secure and may incorporate upper and lowercase characters, numbers or special characters.
Yes, to take advantage of HNB Mobile Banking you must first enroll in HNB Online Banking.
If you forgot your password please contact Customer Care at 1-800-462-9515 for assistance. You may be proactive by enabling your account to allow for self-activated password resets. Once enabled, should you ever forget your password, select “Forgot your password?” from the HNB Online Banking login page. Follow the prompts to have a secure email sent to you containing a new temporary password. Upon receipt, enter your temporary password and take measures to update your password accordingly. This password will be used for both HNB Online Banking and HNB Mobile Banking access. To do so, please visit the Options tab within HNB Online Banking and establish a Password Reset Question and Answer.
To issue a Person-to-Person payment, log in to HNB Online Banking and select "Send Money" under the Person-to-Person Payment options on the Home screen. Follow the prompts to enroll if you haven't done so already or to register a new payee. You may also issue payments to existing contacts through your HNB Mobile app.
HNB offers Person-to-Person Payments service within HNB Online Banking to help you pay or get paid by family, friends, sole-proprietors, landlords and others. To begin, visit HNB Online Banking.
Using Remote Deposit Anywhere, you can deposit a maximum of $2,500 per day (3 deposits maximum) and $50,000 per month (60 deposits maximum).
To enroll in Remote Deposit Anywhere (RDA), open your HNB Mobile Banking app, select Deposits and follow the prompts to complete enrollment.
When you enroll in Remote Deposit Anywhere (RDA) you are required to input a valid email address. A confirmation email is sent to that email address regarding the status of each mobile deposit you made.
If you have fallen victim to a scam and provided information regarding your HNB accounts, please contact your local HNB Office or Customer Care at your earliest opportunity. HNB can set a password on your account to prevent fraudulent access until you are able to visit your local HNB office to close your account and open a new one.
Stop payment items will be returned on the next business day after posting to your account.
Yes. You can enroll your mobile device for account updates by logging into HNB Online Banking. Select "Options," select "Mobile Web Settings," then enter your mobile phone number and wireless provider. You may then use our set text commands to receive information on your account(s).
Bal = All account balances
Bal "Account name" = Single account balance
Hist = All accounts recent history
Hist "Account Name" = Single account activity
Help = commands
Stop = cancel
Yes, your HNB Debit Card can be used outside the United States, but only for PIN-based purchases.Always remember to notify HNB of your travel plans in advance of your departure to enjoy uniterrupted access to your accounts. HNB also offers Foreign Currency Services to provide you with local currency for merchants that don't accept cards.
Upon pay off of your loan, please allow for 10-14 business days for your title to be sent.